About us

  1. JOKO packaging Tomasz Nowak (“we”, “us”, “our”) offers its products through an online store located at the domain (the “Store”).
  2. These Regulations set out the rules for the use of (customers browsing the contents of the Store or placing orders in our Store, placing orders for the products we offer, and the conditions for their delivery or complaint. You can download the text of the Terms and Conditions in PDF format by clicking here. To open a PDF file, you need the free Adobe Reader (available at or another similar program that opens PDF files. You can also download or print the content of the Terms and Conditions using the usual functions of your web browser.
  3. If you want to contact us you can do so:
    – by phone at: 516344870
    – via email: Below you will find the full address and registration details of our company:
    JOKO packaging Tomasz Nowak
    72-110 Przybiernow Rokita 1a
    NIP: 8561743501
    BDO: 000547498
  4. By placing an order and/or creating an account in our Store, it is necessary to accept these Terms and Conditions and Privacy Policy (which you can check here). Read their content and in case you do not accept the Terms and Conditions or Privacy Policy. do not purchase our products from the Store.
  5. Current version of the regulations: 1/2021 as of January 01, 2021.
  6. The store can be used by people who are both consumers and businesses. A consumer is a natural person making a legal transaction with the Seller that is not directly related to his/her business or professional activity, or a natural person conducting a contract directly related to his/her business activity, when the content of the contract shows that it does not have a professional character for him/her, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity. An entrepreneur, on the other hand, is a natural person, a legal person or an organizational unit that is not a legal person, to which the law confers legal capacity, conducting business or professional activity on its own behalf and performing a legal act directly related to its business or professional activity.

The products we sell

  1. All products offered through the Service are new and free from physical and legal defects.

Creating an account in the Store

  1. The purchase of the goods offered by us requires the creation of an account in the Store or the submission of personal data and data on the following. delivery address when purchasing the product in question. However, creating an account shortens the ordering process and, in addition, excludes the need to enter data each time you place another order.
  2. Creating an account is free of charge and requires providing an e-mail address and setting up a password for the account. By creating an account, you agree to provide complete and up-to-date information about yourself.
  3. You may not transfer the rights to your account created in the Store to anyone else and allow anyone else to use it. You should protect the security of your account and the password that secures it, you should not share your Store account password with anyone.
  4. You have the option at any time, without giving any reason and without incurring any fees for this, to delete your account by deleting it yourself in the account options or by sending a corresponding request to us, in particular, by e-mail or in writing to the address given in paragraph. 3 of the “About Us” chapter.
  5. You can register in our Store and purchase the offered products if you have full legal capacity (you are of legal age). If you are a person who does not have full legal capacity, you can purchase products only with the prior consent of a parent, guardian or legal representative.
  6. If you are acting on behalf of an organization, legal entity or other entity, you should be authorized to use the Store and to act on their behalf.
  7. After creating an account, you will be able to enter additional information in your account profile, such as delivery addresses or contact numbers, or specify your preferred form of payment.

Placing orders

  1. Clicking the“Confirm” button places a binding order for the products in the shopping cart. We confirm your order by email immediately after you place it in the Store. At a minimum, the confirmation shall contain our statements of receipt of the order and its acceptance for processing, as well as confirmation of the conclusion of the contract. As soon as you receive the above email, a sales contract is concluded between us.
  2. Goods that we have in stock are shipped within a maximum of 24 hours on business days. The customer will receive a link from us via email to track the shipment. The average delivery time is 3 working days, nevertheless, the delivery time is the responsibility of the courier company.If we are unable to process your order, for example, due to the exhaustion of products, we will notify you by e-mail and immediately, refund the price you paid. If you so desire, we can also change your order, providing you with another product of your choice and making appropriate settlements for the price difference. Ordered products are shipped after paying the full price.
  3. Orders are processed in Poland/ in the territory of selected countries of the European Union – the availability of delivery to a given territory you can check each time in the delivery options on the Store website.
  4. The ordered goods will be delivered to you via the supplier to the address indicated in the order form. If a delivery date is specified in working days, it should be understood as all days from Monday to Friday inclusive, with the exception of public holidays.
  5. You are bound by the prices offered at the time of ordering. All prices of goods quoted by us are gross prices including VAT. Until the sales price is paid in full, the product remains our property. The final (final) amount to be paid by you consists of the price of the goods and the cost of delivery (including transportation, delivery and postal charges), which you are informed about on the pages of the Store when placing an order.
  6. When placing an order, you will be able to choose one of the delivery options we offer. You will also be informed of its cost before placing your order.
  7. In our Store we offer, the following types of payment: Pay online Przelewy24, Traditional transfer (Crédit Agricole 46194010763213316300000000), Cash on delivery (Crédit Agricole 46194010763213316300000000).
  8. Details of accepted payment methods can be found on the Store’s website.
  9. All payment refunds are made automatically to the account you used to make payment for the ordered product. In the case of payment by online transfer, payments will be returned to the account from which the transfer was made.
  10. See our privacy policy for more information on credit card security.
  11. The invoice for the purchased goods of the Store is sent, with your consent, in electronic form to the e-mail address provided. In order to receive a VAT invoice, you should declare that the goods are purchased by you as an entrepreneur at the time of ordering. Notification of the above declaration is made by marking the appropriate box in the order form, before placing the order and providing invoice details.

Intellectual property rights

  1. Photos, descriptions and also other information as accurately as possible reflect the products we offer in the Store. We undertake to make every effort to ensure that the product information presented is up-to-date, complete and factually correct.
  2. All rights to the Store and the products offered, especially intellectual property rights to the name, trademarks, domain, form, graphics, articles, photos, belong to us or our business partners. Their copying, distribution may violate our rights or the rights of our business partners.

Submitted information

  1. It is prohibited for users of the Store to provide, send, transmit any unlawful content. If you become aware of any unlawful activity of another user you should immediately inform us by sending an e-mail to the address given at the beginning of the Terms and Conditions.
  2. We have the right to moderate or remove all or part of the statements and other content posted on the Store that violate the provisions of these Terms and Conditions, applicable laws or good morals or that may harm our good name or expose us to any liability.

Technical requirements necessary to use the Store

  1. The technical requirements necessary for cooperation with the Store’s data communications system are as follows:
    1. Access to a device connected to the Internet;
    2. Web browser;
    3. Email address.

Withdrawal from the contract

  1. If you are a consumer, you have the right to cancel the sales contract of any product purchased from us, within 14 days, without giving any reason. The deadline for withdrawal runs from the day on which you (or a person designated by you who is not a carrier, e.g. a household member) came into possession of the product. To meet the deadline, it is sufficient that you send the notification before the deadline.
  2. Withdrawal should be made by an unambiguous declaration of intent (e.g., by means of a letter sent by mail or e-mail). You can use the model withdrawal form here for this purpose.
  3. If you withdraw from the contract of sale of the product, we will immediately, but no later than fourteen days from the date of receipt of your notice, refund all payments received, excluding delivery costs. We will automatically refund your payment to the account you used to pay for the purchased product, unless we mutually agree on a different method of refund.
  4. We may withhold payment until we receive the returned product or you provide us with proof that the product was shipped to us.
  5. Remember, you should send the product back to us at your expense immediately, but no later than fourteen days from the day you informed us of your withdrawal from the contract. As with the withdrawal itself, the deadline is considered to have been met if the product is shipped before the expiration of fourteen days.
  6. Remember also that you are responsible for any diminution in the value of the product resulting from use beyond what is necessary to ascertain the nature, characteristics or functioning of that product.
  7. In some cases, you will not have the right to withdraw from the concluded contract. These are the following situations:
    1. in which the subject of the contract is an item delivered in a sealed package, which cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery,
    2. in which the subject matter of the contract is goods that, after delivery, by their nature, become inseparable from other things,
    3. In which the subject of the contract are goods that are produced on special order of the customer ( custom printed packaging).

Complaint procedure

  1. In the event of a defect in the goods purchased from us, you have the right to make a complaint under the warranty provisions of the Civil Code.
  2. In particular, the complaint should include a description of the defect revealed, the circumstances and the date of its occurrence. If the data or information provided in the complaint needs to be supplemented, we will ask you to supplement it to the extent indicated before processing the complaint. We will try to process your warranty claim as soon as possible, we promise it will not take more than 14 days.
  3. In the case of a complaint that does not relate to the exercise of warranty rights, include a description of the basis of the complaint and the circumstances of the event and its date. In this case, we will process your complaint within no more than 30 days of receipt.
  4. In order to streamline the complaint procedure, regardless of the reason for the complaint, please use the return/complaint form, which is hidden under the “Make a complaint” button on the Complaints subpage in the footer of the store’s home page or in the Complaints tab of the customer’s account. The customer will be informed of the further course of action via e-mail.
    In the event that the Customer does not wish to use the complaint/return form, the Customer may file a complaint in another way, in particular by sending a written application together with the advertised goods to the address specified in paragraph. 3 of the “About Us” chapter.
  5. You will receive a response to the complaint to the e-mail address assigned to your account in the Store or through the e-mail you provided, and if these details are not known to us – in writing to the contact address provided.
  6. If the warranty complaint is resolved in your favor, we will repair or replace the advertised product with a full-quality one, or if replacement is not possible, you may benefit from a price reduction or demand a refund for the advertised product within fourteen days from the date the complaint is resolved. If you are a consumer You may, instead of the remedy proposed by us, demand the replacement of the product with a defect-free one, or instead of the replacement, demand the removal of the defect, unless bringing the product into conformity with the contract in the way chosen by you would be impossible or would require excessive costs in comparison with the way proposed by us. If you are an entrepreneur, we can also refuse to replace the item with a defect-free one or remove the defect also if the cost of satisfying this obligation exceeds the price of the sold item.
  7. Products sold in our Store may be covered by a warranty provided by their manufacturer or distributor. We ourselves do not provide any warranty for any products sold through the Store.
  8. In the case of products for which the manufacturer or distributor has issued a warranty, you can advertise a product with defects using the rights under the warranty – in this case you will advertise the product directly with the guarantor (the entity providing the warranty), and we will only be the intermediary forwarding the complaint.

Change of regulations

  1. We reserve the right to change the Terms and Conditions. The amendment shall become effective as of the date indicated by us, but not earlier than 14 days from the date of making the unified text of the Terms and Conditions available in the Store. All orders accepted by us for processing prior to the effective date of the new Terms and Conditions are processed under the Terms and Conditions that were in effect on the date you placed your order. The new Regulations will be published on the Store’s website.
  2. With regard to the service of maintaining your account in the Store, changes to the Terms and Conditions may occur in the event of:
    1. changes in generally applicable laws, or the issuance of a ruling, decision or other similar act by a court or authorized public authority, affecting the content of the regulations and resulting in the need to amend them,
    2. Expanding or changing the functionality of the Store,
    3. Preventing violations of the regulations or preventing abuse;
    4. remove ambiguities or doubts of interpretation regarding the content of the regulations, as well as changes to our corporate data.

    You will be informed of changes to the regulations immediately at the email address provided during account registration, no later than 14 calendar days before the amended regulations take effect. If you do not accept the new content of the Terms and Conditions, you may terminate the service store account agreement between you and us by deleting your service store account yourself or by sending an appropriate request to us, in particular, via e-mail or in writing to the address specified in Paragraph. 3 of the “About Us” chapter. The amendment to the provisions of the Regulations does not affect the terms of contracts or account creation concluded before the effective date.

Applicable law and amicable dispute resolution.

  1. The law applicable to these Terms and Conditions is the law of Poland, You can check the rules for the use of out-of-court ways of handling complaints and claims at:
  2. There is also a contact point at the President of the Office of Competition and Consumer Protection (telephone: 22 55 60 333, email: or written address: Pl. Powstańców Warszawy 1, Warsaw.), whose task is, among other things, to provide assistance to consumers in matters concerning out-of-court settlement of consumer disputes.
  3. For example, you have the following avenues for out-of-court complaint handling and redress:
    1. a request for dispute resolution to a permanent amicable consumer court (for more information, visit:;
    2. an application for out-of-court dispute resolution to the provincial inspector of the Trade Inspection (for more information, visit the Trade Inspection website);
    3. assistance of the district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (such as the Consumer Federation, the Association of Polish Consumers).
  4. A platform for online dispute resolution between consumers and businesses at the EU level (ODR platform) is available at The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and businesses seeking out-of-court dispute resolution of contractual obligations arising from an online sales or service contract (for more information, visit the platform itself or the Office of Competition and Consumer Protection’s website: